Gift Certificate FAQ
Purchasing Gift Certificates
How to send Gift Certificates
Buying with Gift Certificates
Redeeming Gift Certificates
When problems occur
Please choose from one of the questions above.
Q: What payment methods do you accept?
A: PayPal-We will only accept paypal payments that have a confirmed address
Q: Can I pay by credit card?
A: Yes, you can submit your payment by credit card. If you wish to pay by credit card. please email us to firstname.lastname@example.org . Please include your name, your phone number, and the item number. We will reply back with the link that you can use to pay by credit card..
Q:What is the currency of the items on your web site.
A:All the items are in USD.
Q:Why should I buy from you?
A:Our products are direct from manufacturers. There is no middle man, no high markup, so we can provide quality items yet very competitive price. Our price is much less than local shops and other online stores.
Q:What payments do you accept?
A:We accept Paypal, we are PayPal verified business member. We also accept credit cards online, Western Union, Moneygram, Bank transfer or small amount of cash sent by post. We do not want to accept personal check or money order as they cost about US$14 to cash a foreign check.
Q:When will my order shipped out, and when can I expect it?
A:Orders will be processed within 1-2 business days after payment cleared. We will send shipping notification email by eBay system when we pack the items. It will take about 7-14 business days to arrive to most areas. To some rural areas, it may take longer time due to less frequent transportation.
Q:Where do you ship to?
A:We ship to worldwide as Hong Kong Post air mail can reach. Notice: In order to make sure the shipping time, we don't send parcels to Italy and Brazil at present, because of our current forwarding company which takes much time to those counties.
Q:What is your return policy?
A:Please contact us before returning the item. Please include item number and your user ID in the parcel, item should be return in its original condition within 14 days. We can offer refund or replacement. Shipping fee and insurance is not refundable.
Q:What is your shipping rate?
A:We offer combine shipping fee discount if you buy multiple items. Shipping fee varies according to the weight and size . The shipping fee will be calculated automatically after you add items to basket and click Estimate Shipping.
Q:I want to get the item by this date, do you offer other faster shipping methods?
A:Yes, we offer EMS(4-6 business days, about $25 extra, DHL or Fedex 3-5 business days, about $35 extra depends on shipping area) upon request.
Q:Are there any taxes?
A:We don't charge any sales taxes, buyers are responsible pay for their own country custom duty if there is any.